» Article 1 – Scope of application

1. These general conditions of sale are agreed between our company, hereinafter referred to as SUPPLIER and the persons and entities that wish to make purchases through the Online Store that the SUPPLIER’s website may present, hereinafter referred to as CUSTOMER.
2. These conditions apply to natural persons and legal persons.
3. The parties agree that purchases made through the Online Store will be governed exclusively by this contract, excluding any other conditions, except for the situations provided for in the Law.

» Article 2 – Object

1. The purpose of these general sales conditions is to provide and define all the necessary information for the user regarding the modalities of order, sale, payment and delivery of purchases made in the Online Store indicated above.

» Article 3 – Order

1. The CUSTOMER can send their order through the purchase process designated in the Online Store referred to above as “check-out”, after having used the device online, by selecting “Add to cart” from the online catalog presented in the store .

2. To send your order, the CUSTOMER must add the information and choose the options that are made available to them throughout the purchase process (delivery and billing address; shipping method; payment method).

3. The sending of the order by the CLIENT is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as the general conditions of sale which will be the only ones applicable to the contract thus concluded.

4. The SUPPLIER will honor orders received online only up to the limit of available stocks, and, in the absence of product availability, undertakes to inform the CUSTOMER as soon as possible.

» Article 4 – Delivery of orders

1. The delivery of orders can be made, through various modalities as indicated in the Online Store. The SUPPLIER undertakes to deliver the ordered items as soon as possible. The deadlines and images, if contained in the product sheets, must be considered as merely indicative. The SUPPLIER will always endeavor to comply with these deadlines, not assuming, however, any responsibility for inconveniences or damages inherent to non-compliance with them. To monitor an order in progress, the CLIENT can call the contact numbers available on the Online Store. All orders outside the European Community may be subject to customs inspection. This may result in the application of a customs fee, the payment of which is the responsibility of the CUSTOMER.

» Article 5 – Payment

1. The SUPPLIER may propose to the CLIENT different payment methods such as: a) Bank transfer; b) ATM; c) Paypal; d) Direct Debit; e) Remittance to Collection; f) Bank Check; g) Credit Card.

2. The CLIENT will pay a global sum corresponding to the costs of handling the order; additional expenses, if applicable, consist of fixed expenses such as co-payment of packaging and shipping expenses. 

3. The SUPPLIER will guarantee the confidentiality and security of data transmitted over the Internet.

» Article 6 – Prices

1. Prices must be understood in Euros unless another currency is mentioned.

2. The prices shown in the purchase process always correspond to the most current prices in force, however, they should only be considered valid as long as they are visible in the online store on a refreshed page (non refreshed pages may show prices that are no longer in effect). The displayed price is only guaranteed under these conditions and only after the order is duly registered.

» Article 7 – Discounts

1. In this Online Store there may be price discounts that have an effective date. These discounts represent a commitment during the advertised period, but always under the condition that the order is finalized by the CLIENT, through the “check-out” and paid, until the end of that period. Keeping a product in the “shopping basket” does not guarantee its price or discount.

» Article 8 – Warranties and Returns

1. Any product purchased on this website can be exchanged or refunded, provided that it reveals serious defects or insufficiency of elements, within a maximum period of 14 days.

2. Shipping costs related to exchanges and returns, for reasons attributed to the CLIENT, will be the responsibility of the CLIENT.

» Article 9 – Liability

1. The SUPPLIER is not responsible for any inconveniences or damages caused to the CLIENT by the use of the Internet network, such as: service disruption, outside intrusion, anomalies caused by computer viruses or any other case of force majeure.

» Article 10 – Dispute Settlement Mechanisms

1. The CUSTOMER may submit complaints to the SUPPLIER by filling out the form on the contact page, if available, or by sending an email to the email address or a letter to the postal address of the SUPPLIER that may be presented on that page or that it makes available by other means.

2. Complaints presented are dealt with in chronological order of entry.

3. The CLIENT may also resort to a consumer dispute arbitration center applicable to the SUPPLIER’s sector of activity, by consulting the consumer dispute arbitration centers that exist in Portugal on the website of the National Consumer Dispute Information Center available at www.arbitragemdeconsumo.org

4. The online out-of-court dispute resolution platform is also in operation at ec.europa.eu/consumers/odr/ , which is available for consumers to settle out-of-court disputes relating to contractual obligations arising from sales or service contracts online, namely sales or service contracts where the trader, or his intermediary, offers, on a website or through other electronic means, goods or services that the consumer orders on the same website or through other electronic means.

» Article 11 – Applicable law and competent jurisdiction

1. Contractual relationships established through this website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use not resolved by the means presented in the previous article will be submitted to the competent Portuguese Court.

» Who we are

O nome deste website é RESTRITO - Produtos Vinícolas, Limitada e o endereço é https://www.restrito.pt/en/. Este website é propriedade de Restrito – Produtos Vinícolas, Lda, contribuinte fiscal numero 508290520. Na página de “Contactos”, constam outros dados como a morada, o telefone, email, ou um formulário para poder entrar em contacto com o proprietário deste website.

» Cookies and similar technologies

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If you leave a comment on our website you can choose to save your name, email address and website in cookies. This is for your convenience so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

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» Information collected

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We collect information when you register, when you log in and when you use the website and services. We collect this information through web forms, technologies such as cookies or web logs.

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» How we use your personal information

We may use the information we collect to operate, improve and personalize the products and services we offer.

We may also use the information to communicate with you, for example, to inform you about your account and updates.

We may use the information to help make more relevant the ads that appear on our services with advertising support.

» Confidentiality

With regard to the information recorded on this website about users, we are committed to respecting the confidentiality of that data.

» Access to personal information

The website may have areas where you are provided with access to your personal information through a login protected by a personal password. You can also access your information by contacting us.

If you have an account on this site, or have left comments, you can request to receive an export file with the personal data saved about you, including any personal data you have specified.

You can also request that the saved data be deleted. This does not include any personal data that is required to be kept for administrative, legal or security purposes.

» Communication preferences

You can stop the delivery of promotional email from this website by following the specific instructions in the email you received.

» Payment instrument information

Payment data is the information you provide when making purchases online. These may include your payment instrument number (for example, credit card, PayPal), your name and billing address and the security code associated with your payment instrument (for example, CSV or CVV). Payment data is used to complete your transaction, as well as for fraud detection and prevention. By supporting these uses, we may share your payment details with banks and other entities that process payment transactions or other financial services, and for the prevention of fraud and credit risk reduction.

When you provide payment data while connected with your account, we can store that data to help you complete future transactions.

You can update or remove the payment instrument information associated with your account by logging in or contacting us.